For the first time in four years, the number of customer complaints we received dropped from year to year. Fewer customer complaints were logged in fiscal year 2008 compared to the previous year. That's good news for the hard-working folks in operations who are trying hard to offer reliable and courteous service. In FY08, we ...

  If you're upset over a late bus, or a rude driver, you need to learn what information we need to track your concern and resolve the issue. There are two ways to lodge a complaint: via the Internet or by phone. If you're on-line, go to our Web site, http://www.ridemetro.org/ and click on "comments and complaints." If you ...