re: "Ask Me" Queens Charm and Disarm

Mary Sit — Tue, 29 Jan 2008 23:58:17 GMT

Today's photos on this post were taken by Ernest Chou, senior community relations rep at METRO.

Greg — Wed, 30 Jan 2008 03:18:09 GMT

Signs, especially in the undermanned Treasury window would be helpful. Many commuters are transferring their corporate-issued stored value cards to Q cards. I've waited 30-45 minutes, mostly behind people that were in the wrong line. Also, there are 2-3 windows in that area but only one person actively working. This may get worse as you get closer to the deadline.

Richard — Wed, 30 Jan 2008 03:18:24 GMT

Are the Q-cards requested on the Web being mailed out? I requested one several days ago and it has not come in the mail.

Laurence Simon — Wed, 30 Jan 2008 03:24:42 GMT

You could deploy huggers, but not, say, equipment necessary to transfer value from a stored value card to a Q card in locations beyond Downtown?

Wow. That's brilliant.

P&R Rider — Wed, 30 Jan 2008 03:47:18 GMT

Richard; I ordered one in my wife's name online, gave all the info on the form, and it came about 1.5 weeks later. It was a generic starter packet with instructions on how to register the card. No registered card, so I have to call the Q-Card hot-line and register it in order to get a password.

HTH

Mary Sit — Wed, 30 Jan 2008 14:43:26 GMT

Richard,

The turnaround time for processing requests for Q Cards is now three to five days. That doesn't to include shipping/mail time.

Richard — Wed, 30 Jan 2008 23:33:49 GMT

Thanks for the responses on Q-card mailing times.

By the way, my teenage daughter rolls her eyes a little bit when I tell her about the "old days" of dial phones and floppy disks. I showed her my last stored value card and told her she can tell her children about a technology that will be just a memory then--cards with magnetic stripes.

Cedric Collins — Thu, 31 Jan 2008 22:08:48 GMT

"At one point in the afternoon, the line was 45 people deep. Those at the top of the line said they had been waiting 45 minutes to an hour."

That's people waiting until the last doggone minute to get their hands on a Q Card. No offense but even if some people didn't think METRO did poorly with the "getting the word out about this," there was enough time to handle this business.

Heather — Tue, 05 Feb 2008 16:26:04 GMT

I requested mine online over 2 weeks ago. I called the helpline with my request number and was informed that they couldn't check the status and I'd be better off getting the card at a Q-Card retail location. I checked with Kroger to see if they had them and the clerk informed me they had them, but did not know how to process them. The Randalls had them but only accepts a debit card (which I don't have) or cash. So far the convenient Q-Card has been anything but easy.