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METROLift’s New Same-Day Policy
METROLift invites you to attend one of our nine community engagement meetings around the city to explain policy changes and efforts to offer more transportation options. Tomorrow, METROLift officials will be meeting at the Lighthouse at 3530 W. Dallas Read More...
"METRO Matters" on METROLift & Q Cards
The latest edition of "Metro Matters" will tell you everything you’ve always wanted to know about our new METROLift fares – and it will explain how our street team is encouraging cash-paying customers to switch to Q Cards. The first Read More...
ReelAbilities Film Festival Offers Free Movies
A rich young man with social disorders falls in love with a woman with intellectual disabilities. A bipolar man embarks on a journey to treat his symptoms with alternative treatments. A 23-year-old woman talks about her life one year after suffering a Read More...
Changes at METROLift
Some important changes are about to happen at METROLift. Starting Feb. 1, METROLift customers will see a fare increase for service both inside and outside the METROLift Base Service Area. METROLift is a paratransit service offered by METRO in accordance Read More...
Learning to Ride METRO When Visually Impaired
This morning, three of our METROLift employees with perfectly good vision walked around a bus at the Downtown Transit Center and later at the rail station, blindfolded or wearing goggles that simulated partial vision. They were guided by Mollie Flores, Read More...
The Thrill of a First Ride
A group of seniors from northwest Houston recently boarded METRORail for the first time, learning to navigate our trains. They were thrilled. Willie Hall, a resident of Acres Homes, enjoyed her first ride on METRORail. "It's really nice," Read More...
Watch METRO Matters: New METROLift Rules
METROLift is changing its rules for no-shows and late cancellations. Up until now, METROLift - our paratransit serivce - has been very lenient about people who make a reservation for a ride and then simply don't show up. After surveys and community Read More...
No-Shows and Cancellations
In the airline world, we all know what no-shows and cancellations are. Many times airlines overbook flights deliberately, expecting a certain number of passengers to be "no-shows." But when it comes to door-to-door transit for people with disabilities, Read More...
Community Feedback on METROLift's Future
METROLift is a transit service for customers who can't use the local bus routes or rail, due to a disability. Last spring, METRO conducted a dozen community workshops across the city to get feedback on our policies and practices. Participants were Read More...
METROLift Moving Forward
Every day, METRO transports thousands of people with disabilities, who are unable to ride METRO’s local accessible buses. It’s called METROLift . And now, METRO wants to continue to improve this service and is seeking your input. We have launched Read More...
Bus Operator Helps Blind Patron
Lowell Williams has been driving a bus for METRO for about 14 years. He loves being on the road and helping people. "I'm fine with the traffic; I'm fine with the weather. I'm a native Houstonian," says the 61-year-old driver. "I Read More...
Russians Check Out METROLift Services
Olga Sergeeva leaned across the table at a METRO conference room and said, "People with disabilities in this country are lucky to be born in this country." She was one of four Russian visitors who visited METRO today on a fact-finding tour of Read More...
Remodeling RideStore into One-Stop Shop
If you visit our RideStore this month, you'll see construction and remodeling going on. Today, we started redesigning our RideStore so we can consolidate three functions in one: the RideStore, Treasury and METROLift. "The build-out is to better Read More...
METRO Matters: Booking METROLift Trips on the Web
METRO schedules about 5,000 trips every day for people with disabilities. And we have just made it easier for people with disabilities to book their trips by going on-line. Our latest edition of METRO Matters features Art Jackson, director of transportation Read More...
METROLift Patrons Can Now Book Trips Online
METRO has just made it easier for METROLift riders to book their trips. Now, METROLift riders can go online and book their trips using a client ID and password. Called MACS-WEB, (METROLift Automated Computer System on the Web), the computerized system Read More...
METROLift Helps Family Reunite with Stolen Handicapped Van
It started out as a nightmare for the Bess family who lives in northeast Houston. On Monday night they went to bed. The next morning, their van was missing from their driveway. It was no ordinary van. It was customized to transport their 17-year-old daughter, Read More...