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METRO Introduces Mobile Ticketing
Monday, February 29, 2016 11:09 AM

Mobile ticketing press event 

METRO officially launched mobile ticketing this morning at a news conference, calling this new feature a convenience riders will enjoy using.

Jim Robinson, METRO vice chairman of the board, said the entire board was excited about launching this tool for riders. “Now a smartphone is your ticket to ride. With this, there’s no need to worry about carrying cash.”

Simply download the app from Google Play for Android or the App Store for Apple iOS. Pay by debit, credit card or PayPal.

 Buy tickets when it’s convenient for you to buy, and then activate them on your smartphone before boarding. Your ticket is good for three hours, and you can transfer as many times in all directions for the duration of the ticket.

Diann Lewter, METRO board member, said she downloaded the app last night at 10 p.m. – and it was super easy. “It’s also a great accessory for the rodeo. You have your jeans, you have your boots, you have your hat – and now your phone.”

She added you no longer have to juggle bags and packages to buy a ticket, for example, if you take your kids or grandkids to the zoo. The tickets are pre-purchased right on your phone. All you have to do is activate.

You can also buy rodeo shuttle tickets with our new mobile ticketing. Graphic of phone showing mobile ticketing app

 “You don’t need to get to your computer. Today we do most things on our phone,” said Sanjay Ramabhadran, METRO board member. “You’ve got a ticket on your phone.”

Five beta testers were at the news conference to comment about their experience. Annie Kotz, who works in software, called the app really convenient. "Everything is on your phone already,” she said. “Right now, it will guide you to use…Google Maps.”

She added she also likes the PayPal feature because she isn’t comfortable putting her credit card in various apps.

Zhiting Cai, a Rice University electrical engineering student from China, said she really likes one particular feature for those on a budget. “The thing I like the most is I can de-activate it off-line because, like many people, I don’t have a data plan. It’s clean to interface.”

After the news conference, board members and METRO officials rode the bus, testing their newly downloaded mobile app.

Click here to read more details and to see a video.

Posted by Mary Sit
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Bob Smirh said:

So this is what Metro management and board have been buried in, developing new computer apps rather than paying attention to the terrible service Metro has degenerated to.  Buses routinely run 10 to 30 minutes or more late, and other options have been taken away by "NEW" Metro that changed most routes to fro 30 to 60 minutes rather than short 12 to 15 minutes between buses.  Wake up - we want better service first.

# March 1, 2016 9:01 AM

Troy said:

Do you get 5 free rides for every 50 paid rides with the mobile app, as with the Q card? Thanks.

# March 1, 2016 9:20 AM

don y said:

I'm not sure why the entire Metro board would be excited about this "tool for riders." I doubt that any of them have ever seen the inside of a bus or rail car. Instead of this modern technology why not just have a decent clean transit system that runs on time. Another suggestion is to replace the cloth seats with vinyl. Once a person sits on these cloth seats and has urinated in their pants the smell stays forever.

# March 1, 2016 1:44 PM

Mary Sit said:


Yes, you get five free rides for every 50 paid rides with the mobile app, just as you do with the Q Card.

# March 2, 2016 8:50 AM

Mary Sit said:

don y,

Thank you for your suggestion of switching from fabric to vinyl on the bus seats. I'll pass your idea on to Operations. I believe the fabric currently on the seats is anti-bacterial and designed to wick away moisture. The buses are also cleaned every night.

BTW, board member Christof Spieler rides the bus and train regularly to get to work and appointments.

We're excited about mobile ticketing because so many of us use our smartphone for everything these days - and this is just one more way to make METRO more convenient.

Thanks for riding METRO.

# March 2, 2016 8:56 AM

Don y said:

Glad to hear that at least one board person does ride Metro. Maybe I have a better sense of smell than some but i can often smell urine especially on the train. I've also noticed that most people wearing suits or expensive dresses stand rather that sit on the train. I've been told that they don't want to take a chance of smelling when they arrive at the office.  

# March 2, 2016 12:21 PM
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