Renwick Riders Satisfied with New Route
Thursday, August 27, 2009 12:35 PM
Riders of the 32 Renwick Crosstown said they were satisfied with the service METRO rolled out in June.
Most of the respondents to a survey conducted on July 21, 23 and 28 said they were riding the 32 Renwick Crosstown to travel from work to home. Sixty-one of the respondents said they transferred from another bus to ride the Renwick while 46 percent said they transferred from Renwick to another bus.
"The whole purpose of Renwick was to connect a bunch of east-west routes in areas where they were never connected before," said Darla Bell, manager of strategic analysis. "This survey was to find out whether people were using those connections, and secondarily, how they found out about it."
The 32 Renwick Crosstown connects seven of our top 20 bus routes, along with four additional routes.
It serves 111 multi-family residential developments, 69 retail/supermarket locations, 17 religious gathering places, 15 educational institutions, as well as medical and health locations.
Eighty-three percent of the riders surveyed said they were very satisfied with the new route and 14 percent said they were "somewhat satisfied."
About one in five of those surveyed were new riders to METRO and said they found out about the 32 Renwick Crosstown from friends and family. Thirteen percent found out about the new route through the city of Houston's Women, Infants & Children's program at the Southwest center, located along the route.
Most of the respondents - 77 percent - said their primary language at home was Spanish, compared to English at 15 percent. The surveys were bilingual and passed out to riders by METRO staff.
When asked how we could improve service, most of the respondents asked for weekend service. The 32 Renwick runs Monday through Friday.
It is part of the METRO Solutions plan to add bus routes to our system.