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Responding to Your Questions About HOV Lanes
Thursday, September 25, 2008 5:39 PM  

 

Aeriel view of Houston freeways, including HOV laneWe have received more comments on a post about HOV lanes last Friday than any other post since we launched this blog 19 months ago. By 2 p.m. today, we received 106 comments on that one post, far outpacing the second most commented post with 65 comments.

Many of you are wondering why METRO took so long to open the HOV lanes - and why the I-45 South HOV lane remains closed.

We understand how infuriating it is to sit in miles of traffic that rivals the gridlock prompted by Hurricane Rita three years ago. It's maddening to see an unused HOV lane free of cars while you're burning gas, inching along, bumper-to-bumper.

The mantra that has driven all our decisions has been this: Safety first.

"We are unwavering when it comes to safety," said METRO Police Chief Tom Lambert. "We know the frustration. At the same time, just because it's awful doesn't mean you cut corners and cross your fingers, and hope you have it safe enough. We don't want to sacrifice safety for convenience."

Here's a behind-the-scenes look at how we made our decisions on the HOV lanes.

The planning began before the storm. METRO anticipated the city would experience massive power outages - and that's exactly what occurred. Immediately after the storm, on Sept. 15, we communicated to CenterPoint Energy what our priority needs were for the restoration of service, said Lambert.  

Where did we need bus service first? Buses that served critical needs locations - hospitals and clinics, grocery stores, drug stores, and major employment areas - were on the list. We told CenterPoint where our Transit Centers were located, our Park & Ride lots, and power sub-stations for the rail.

"Included in our list of priorities were the HOV lanes," said Lambert. "It's important for people to realize that HOV lanes aren't just concrete and barricades.  There are a lot of entrances and exits to those HOV lanes that are controlled by gates that operate on electricity. And depending on the HOV lane, there can be multiple gates and electronic signage that are there for safety reasons. We want to give credit to CenterPoint because it has been working very responsibly and cooperatively with us."Tom Lambert, METRO's chief of police

Some of you have wondered why we didn't simply deploy METRO police officers to direct traffic and manually operate the gates. We simply didn't have the manpower to staff an area as physically large as the HOV lanes, while also balancing the need to ensure the safety of our officers.

Sending police officers to manually operate gates would be exposing them to high safety risks in the HOV lanes. "It's a high-speed operating environment. And if appropriate safety systems are not in place, you can experience wrong-way movement that can be catastrophic. We're going to make sure we side on the safety focus," said Lambert.

In addition, many HOV lanes would have required multiple officers. 

"If you took all the places without power on those HOV lanes - for each HOV lane and each gate on each HOV lane - in many places, you can't just have one officer, you need two officers," explained Lambert. "You'd need a back-up officer so the primary officer could go on a bathroom break. Even if we had deployed one to two officers to manually operate a gate, we didn't have enough officers in our force to handle that," said Lambert. "We were also providing officers to assist in the evacuation of citizens and recovery efforts in the community. We had also been in close coordination with Houston Police Department and sheriff's offices to see how we could bring our community back to normalcy. 

So why didn't we supplement our police force with the Houston police officers or county sheriffs?

More than 2,000 intersections were without traffic signals, and HPD focused on putting officers at those intersections while also trying to balance staffing at distribution centers and overall recovery efforts, pointed out Lambert.

Last weekend, on Sept. 20, we began developing interim measures we could implement in the absence of full power to the HOV lanes. We considered generators, as some of you have suggested.

We nixed that idea for safety reasons. Generators do malfunction, and at the end of the day, we didn't want to put the safety of officers and the customers who use the HOV lanes in the hands of a piece of equipment that could break or freeze.

So why did it take so long for METRO to open the HOV lanes?

As traffic built up this weekend, everyone, including METRO, was trying to do whatever we could to get the HOV lanes operational as soon as possible. On Monday, Sept. 22, we opened the I-45 North HOV lane.

By Tuesday, we opened three more HOV lanes for a total of four operating HOV lanes. We were able to do so because power was gradually being restored.

"We didn't need as many officers on Tuesday as we would have needed on Monday. It became a manageable position to open them even without full power to the HOV lanes restored," said Lambert.

Did METRO only open the lanes after pressure from city and county officials?

"We'd been working on plans to reopen the HOV lanes and had requested that power be restored since Sept. 15. We have stayed in constant communication with the city of Houston and Harris County throughout the crisis and recovery period. We have on-going dialogue with the overall emergency response effort. We opened them because we had a way to do it safely," said Lambert.

When will the I-45 South HOV lane reopen? We don't have a definite answer, but it's a matter of days, not weeks. We'll keep you posted on this blog. As always, the decision to reopen will be driven by our mantra: Safety first.

 

 

Posted by Mary Sit
Filed under: ,

Comments

DominicMazoch said:

Too late now, but couls it possible to power the HOV be bridging by switches to electrical lines which have power?

Or what about batteries and solar panels?  UP and BNSF use them to power signals along their mainlines.

Thanks,

# September 25, 2008 8:14 PM

Bill B said:

Dear Mr. Lambert:  Thanks for the information.  At this point, I would suggest that you go to the nearest Walgreens or CVS to help your constipation (Fleets maybe).  In response to your statements, I would  suggest:

1.  Safety v. convenience - Don't forget one-way for only a few hours a day;

2.  Convenience - no real reply.  That's why we pay them;

3.  Officer safety/multiple officers - Are they in any real danger?  They're at the beginning and the end, not in the middle of the road.  Don't you think most commuters have traveled this route before?  We know where officers are.

4.  Bathroom breaks???  Don't you think after a two-hour commute, the public needs a bathroom break??  There are not enough gas stations on the route.

5.  Generators malfunction?  Take the gates off with a wrench.  Fix them when you get power.

6.  Not as much on Tuesday?  If you didn't need as many officers as on Monday, move the officers to I-45 S HOV.

So at the end of the day, you cannot get your staff to protect one HOV lane, safety first, for in-bound/out-bound:

a. Entrance at the Beltway;

b. Fuqua;

c. Monroe;

d. 610;

e. Transit Center/U of H;

f. Downtown.

Thanks, Bill

# September 25, 2008 8:22 PM

Cedric Collins said:

Dominic,

       Too late for what?  I personally think this particular blog post speaks for itself---especially the part in which people wanted to know why METRO Police couldn't handle the HOV debacle or why other law enforcement agencies like HPD and HCSD couldn't help out in manning the HOVs.  Keep in mind that there are STILL traffic signals that are either flashing or is totally out.

METRO, the City of Houston, AND CeterPoint Energy are doing all that they can to get things back to normal again and it takes time to get it done---CORRECTLY.

# September 26, 2008 9:36 AM

Royko said:

We have now experienced the ire and seething scorn generated when METREAUX fails to maintain rubber-tired mobility; whereas, hardly a peep from Housonians when the unreliable "Transit Backbone" was out of service for over one week.

There's a lesson here which should not to be ignored by METREAUX.

METREAUX must hold another vote on wasteful urban rail, as the facts have changed so dramatically.

# September 26, 2008 9:39 AM

Fuqua Bus Rider - Hourly worker said:

Thank you for the update that the I45 South HOV lane will be open in a matter of days.  I think one paragraph with this information would have been sufficient as time is of the essence and our city needs your time away from the desk and spent on making sure the HOV I45 South lane opens sooner than later.

Thank you again for all your hard work on getting South Houston moving again.  

# September 26, 2008 10:13 AM

J. Liggins said:

Glad to see Cedric put back on his cheerleading outfit.  

Anyway, Metro bungled the operation and only after hundreds of negative posts have they decided to come off their lofty clouds and explain themselves and the explanations reek of bullocks.  

Safety first?  Totally understandable, however your officers are supposed to be professionals, totally capable of handling themselves in less than safe environments.  I'm sure HPD officers standing at intersections with no traffic lights is not the best situation but the city made it work.  You guys did nothing until your hand was forced and you dragged out the generators to 290, THE SAME GENERATORS YOU NIXED IN YOUR PLANNING NO LESS!!!!!!!

Perhaps if you communicated the situation instead of alternatively twiddling your thumbs and providing excuses the public would be more sympathetic.  For some reason however, you seem to detest communication until public sentiment reaches the boiling point as in this case.  

Also, it seems you need to hire more officers.  You might want to work on that.  I'm not letting you guys off the hook just because the HOV lanes are open again.  Your lack of foresight caused a large amount of inconvenience to a city already on the brink.  

# September 26, 2008 11:21 AM

Really?? said:

Why can't Metro ever admit that you just screwed up? You were not prepared and it showed. We saw mistakes with the PODs but people stepped up and fixed it and that was that. It wasn't until the same person (Judge Emmett) got involved that the HOV/Metro mess got cleaned up.

# September 26, 2008 11:48 AM

sarcasm said:

Maybe we should never reopen the HOV lanes. Or the buses. Or the rail. After all, mechanical and electrical systems can malfunction or fail.

# September 26, 2008 12:49 PM

job hunting near the house said:

maybe we should all listen to the media and go green....find jobs near our homes and not ride the buses downtown? saves on gas and reduces bus/vehicle pollution?  

# September 26, 2008 4:09 PM

This is ridicolous said:

It almost sounds as if METRO is commending itself for reaching a milestone in Blog postings. I am amused by his comment on bath room breaks. Here is the solution. Close the gate. Go for a bath room break. Come back fast, and open the gates. Gosh.. with so much money spent on METRO, this is the crappiest excuses I have ever heard.

What about their metroresponds.org website? Any word as to why it never reflected their communication or thinking? I completely disagree they had a plan before the storm. They acted like Ostriches in sand. Dig a hole, put your face underneath, and hope everything goes well.

I am disgusted with such an incompetent workforce.

# September 26, 2008 4:15 PM

DominicMazoch said:

Cedric:

Too late for the Ike event, but for the future, the HOV's (HOT's?)could be retrofitted for possibility or bridging to another line or going to solar (renewable) back up.

# September 26, 2008 7:43 PM

M'neeka said:

I guess I'd like to know how Metro handles unexpected power outages in general.  That possibility is always there and from the posting here, sounds like it would be absolutely catastrophic.  

Gosh, how can Metro ever take that risk that the power might somehow go out?  Are there any kind of redundancies built into the system at all?

# September 26, 2008 10:08 PM

mizz_porkie said:

The Most Juvenile Excuse I Have Ever Heard!  

Mr.Lambert......I really do hope that the "bathroom break" Consideration goes to scheduling when we the Operatotrs drive these buses and have no bathroom breaks!!! no Lunch breaks!!  What do we do time after time...keep rollin'

UNBELIEVEABLE!!

OMG GIVE ME A BREAK!!  

Personally, I would have NEVER If I were Police Chief, made such a statement!!

SIMPLY AMAZING!!

# September 27, 2008 6:42 AM

Kim said:

That picture of yours doesn't do you a bit of justice either.

# September 27, 2008 7:31 PM

DominicMazoch said:

I do know the end of the 108 @ 1960 is at an open field.  Tree for W/C.  Pinecones for special paper!

# September 27, 2008 7:51 PM

DominicMazoch said:

But I did noticed something on the North Freeway.  Where there was no power, there was no freeway lighting.  

TexDOT and METRO must be getting their CP feeds from the same place.  Does that mean TexDOT is not getting their data from the freeway in order to run the traffic density/speed info at TranStar?

# September 27, 2008 7:56 PM

wi11ie said:

Kim,

That picture of the Chief looks exactly like him.

wi11ie

# September 28, 2008 4:40 PM

Thankful I45 South Bus Rider said:

Thank you for opening the HOV lane on I45 South. I appreciate all your hard work in getting it open.  Thanks again!

# September 29, 2008 8:03 AM

Elizabeth said:

J. Liggins said:  "Perhaps if you communicated the situation instead of alternatively twiddling your thumbs and providing excuses the public would be more sympathetic."  That is absolutely correct.  Metro chose not to respond until the hue and cry reached a new record. Metro still gets an "F" for communication during this mess.  After the fact doesn't count - we needed the info DURING.

And the timing of opening HOVs last Tuesday afternoon still seems very coincidental with Judge Ed Emmett's intervention.  I don't buy the statement, "We were able to do so because power was gradually being restored."  What I would believe is, "We were able to do so because power was gradually being restored and Judge Emmett smacked some sense into us."

Regardless of the reasons why it took the HOV lanes so long to become operational again, Metro needs to rethink how they will handle the next hurricane.  If their system shut down so catastrophically after a category 2 storm, I shudder to think how long this city would remain at a standstill in horrible gridlock after a category 4 or even 3.

As for Metrorail and those shuttles, Metro gets a "D" there.  Living without the rail for a week was doable, but that shuttle service really bit the big one.  It was woefully inadequate.

In short, when the next big storm blows through, I suppose we all need to be prepared for Metro to not communicate, not have enough manpower or buses, and not to have generators realiable enough to do the job.  They have no real emergency plan other than to trot out an occasional shuttle bus and depend solely on CenterPoint to get the job done.  This is the Gulf Coast.  Hurricanes and tropical storms happen.  If Metro can't be prepared to handle things after such an event in the nation's 4th largest city, then we need a transit system that can.

For all of those HPD cops who manned intersections last week in the dark, I'm sure they risked their health and well-being, but they did the job that needed to be done.  I saw lots of them.  But not once, not one single time did I see any Metro police officers doing anything other than stand around at the rail station by their vehicles.

Not good enough, Metro - it's too little, too late.  You failed miserably.  "Safety First" is not your reason for failing - it's your excuse.  

# September 29, 2008 12:17 PM

Cedric Collins said:

J. Liggins said:  "Glad to see Cedric put back on his cheerleading outfit."

WTF?!  Now this character's really crazy.  Astounding!  Maybe I should put on a cop outfit and arrest you for being a whiner to the people YOU work for and for NOT using a brain that I thought you're supposed to have.

As I've been telling Mr. Royko, go to where the METRO execs are and complain there!  I'm sure they'll listen then---or not.

# September 29, 2008 5:00 PM

Royko said:

Mr. CoLLins,

I did make a few public comments to the METREAUX BOD last Tuesday.

Ms. Pauline Higgins, General Counsul for METREAUX (Paula Alexander cashed in her chips), Ms. Travino, and Ms. Maldanado placed a conference call the next morning to chat about a few things.

An informed source later disclosed that they couldn't decide on the mascot or the colors for official cheerleader uniforms.

# October 1, 2008 1:11 PM

Cedric Collins said:

Royko said:  "An informed source later disclosed that they couldn't decide on the mascot or the colors for official cheerleader uniforms."

Wonderful!  Let's hope that they NEVER consider the idea.  Too ridiculous, IMHO.

"I did make a few public comments to the METREAUX BOD last Tuesday."

Good for you.  Did they ever like what you say to them?

# October 2, 2008 11:41 AM

Royko said:

Mr. CoLLins,

Now that I think about it...no.  The Chairman was not smiling when I stated, for the record, that the "Transit Backbone" tram was out of service for over a week; where METREAUX had to use buses to run along the tram line, proving AGAIN, that buses run rings around rail!

Time after time, urban rail continues to be unreliable as a transit backbone; and, that we should reconsider the planned massive investment of our precious tax resources on FIVE extensions to the boondoggle tram.

I urged METREAUX, in light of the negative aspects of being at-grade, along with the significantly increased costs to build, operate, and mantain, to hold another vote.

The current proposals no longer resemble the referendum the citizens were duped into approving back in 2003.

# October 2, 2008 10:58 PM

Cedric Collins said:

I'm terrlbly sorry Royko but if buses can run rings around rail, then how come many people were complaining about the types of bus model that were used for the 700 shuttle while METRORail was out of service?

# October 3, 2008 9:59 AM

Cedric Collins said:

terrlbly=>terribly

spelling error but the question is more important in this case.

# October 3, 2008 10:04 AM

Royko said:

Mr. CoLLins,

One might expect that there likely are a range of complaints.  Since METREAUX has diverted the focus of the agency from wanting to provide quality bus service to being urban rail robber barons addicted to the euphoria of playing Monopoly with our tax money, some might observe the quality of bus service has declined.

# October 3, 2008 3:17 PM

Cedric Collins said:

Royko,

     Let me PERSONALLY tell ya---people can complain all they want to but soon, even a person such as yourself will see that there's going to be more questions than answers.  Trust me on this one---it's happening to me right now.  I'm asking questions and such and I'm getting slim to NO answers in return.  HINT, HINT---METRO!

# October 6, 2008 6:37 AM

Royko said:

Mr. CoLLins,

I too have chided METREAUX on their bogus cliam of being "Transparent."

One word best describes the current operation - ORWELLIAN!

# October 6, 2008 8:46 PM

Edward said:

The HOV lane is great, when it works... however there is a bottle neck in that system that just got worst... The entrance going S. on 45 right before 610 (there are 2 entrances there, has always caused a problem, beuase of the poor merging, Now however for the past 2 weeks, there has been an enforcement officer making sure that there are at least 2 people per vehicle... well this even further delays the movement of traffic, and also puts the buses about 20-30 minutes behind schedual. To compensate, i have to wake up an extra 30 min early (i know, no big deal) but still. I am paying for a service. I am paying the Metro Athority to take me from the Spring Park and Ride to downtown. With a barrier system in place, and with no cars broken down, we should have a fast easy 40 mile drive... however that 40 miles (which with no traffic takes 25 min, takes up to an hour sometimes an hour and a half.

STOP the vehicle checks at the worst intersection there is!!! usually its checked at the end of the HOV at downtown (enforcement area)... use cameras, get the license plate, and a pic inside the car...send out tickets... but dont slow the thing down... come on, we go about 5mph from greenspoint mall to just before the 610.

Also... Since I am complaining, your buses are less than to be desired. Yesterday during the rain storm, and with a bus fully packed with people standing, there was water leaking (Badly) from the top of the bus. I dont understand how you can charge someone so much $3.5 to stand all the way to the park and ride, but honestly, its their choice.. they could wait for another bus... Also, i know buses break down, but i have been on several that have broken down... ALOT... and again we are all late...

And lastly, most of your people are curtious, and nice and genuanly great people, but if you take the 204 around 5-515, there is this older black "gentleman" that is rude, and obnoxious. there have been several customers griping on the bus...

My suggestions would be to make sure the buses go through better maintenance, since they break down a lot... (Turn off the AC) we are freezing most of the time...  and start looking into ways to ease the congestion, not increase it...

Also, gas prices are going down, i realize that with the gas prices at 4 a gallon it was difficult for anyone to operate, thats why i ride the bus, if gas was around a buck again, i would drive in as well...  but gas prices are going down.. so... think cheaper ways of doing the same things... not increasing prices. thats one of the reasons the economy is in the crapper right now... did you look, Maybe for corporate sponsors? or something like that? Maybe adversiting in the bus as well as on the side... that could generate a little bit of capital rather than passing it on to the person trying to find the easist way to work, since our pay checks are shrinking even more... this is just one more shrinkage...

I would have been alot more impressed with this hike if there was added value, right now i see late buses because of that enforcement, and an issue with congestion at a particular point, (only) one arrogant driver, and poorly maintained buses.

Metro may be a city service, but you need to think like its a business, becuase it is

# October 23, 2008 1:01 PM
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