Airport Direct: Fast, Easy & Convenient
Tuesday, September 02, 2008 5:18 PM
I rode the Airport Direct today on our new shuttle's sixth day of operation.
We departed precisely at 12:30 p.m. and arrived two minutes late - only because of an accident at Will Clayton just before arriving at the airport.
METRO's new Airport Direct service provides a non-stop ride from 815 Pierce downtown (Passenger Plaza), across from the Downtown Transit Center. We're calling it 30-30-30. Every 30 minutes a bus will depart and drop you off 30 minutes later at IAH-Terminal C for $30 round-trip.
Airport Direct offers 30 trips a day from 5:30 a.m. to 8 p.m. from Passenger Plaza to IAH; and 6:10 a.m. to 8:40 p.m. from IAH to downtown.
The new MCI electric-hybrid commuter coach still had its new-bus smell as I settled into an ocean-blue velour seat, comfortably tilted back.
Driver Joseph Kingsberry, a METRO operator since Valentine's Day 1983, said he loves driving the Airport Direct. "I like highway driving," he said, adding that customers have all had positive responses to the coach service.
He said last week several businessmen came running to catch the bus, arriving directly from their downtown offices. Another passenger was a woman going on vacation.
Tony D'Amico, associate vice president in charge of this project, said Airport Direct has gotten off to a smooth start.
"We've been busy fixing little things here and there. But so far, so good. Our ridership last Friday was 33. Once METRO kicks this off, we should get to our anticipated ridership," said D'Amico. A formal launch is scheduled later this month.
Airport Direct also offers the most affordable transit in town to the airport. A taxi from downtown costs $44.50 one way; limo, $60.
While some blog readers have complained that $15 is too expensive, compare it to shuttles in other cities. In Paris, France, the cost of a shuttle from the Roissy-Charles de Gaulle Airport to the Arc de Triomphe costs 12 Euros or $17.43 USD.
Closer to home, the Los Angeles airport has at least eight van shuttles which charge $22 to $25 to downtown LA and Pasadena.
METRO's Airport Direct arrives at the airport, just behind the Super Shuttle bus stop on the same level as baggage claim. Passengers can buy a Q Card at the airport counter, shared with Super Shuttle, and load it with any amount, or if they are visitors to Houston, they can buy a one-time use, pre-loaded $15 METRO Money card.
Susan Felton, a 14-and-a-half-year veteran bus operator at METRO, drove me back from the airport on another smooth, flawlessly operated run.
"People are real friendly out here," she said. "It's been great. Everybody who's ridden the route with me has said they like it."
Inside the lobby at Passenger Plaza, you'll find free coffee, fresh flowers, a big TV screen offering real-time flight arrivals, departures and status, vending machines and brochures on tourist attractions and METRO schedules. A team of smartly uniformed concierge staff (red jackets, white shirts and navy skirts or pants) offers help with luggage or will phone ahead while you're in transit on the shuttle so that a cab or hotel van will be waiting upon your arrival at Passenger Plaza.
For the business passenger or for the vacation traveler, Airport Direct offers a great alternative to bumming rides with friends or driving your own car and parking it at the airport.