Chief Tom Lambert Answers Web Chat Questions
Tuesday, June 03, 2008 4:32 PM
Today, Chief Tom Lambert hosted our fifth Web chat, open to questions on safety, security and any METRO Police Department program.
Below is a transcript of the chat.
(12:02:30 PM) Tom Lambert: | Q: Why is it not feasible to have someone riding giving tickets out on the light rail everyday? I think three or four tickets would pay for the officers' salary and then some. A: It is feasible, and officers are assigned every day to ride METRORail and to take any enforcement action that is necessary.
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(12:04:17 PM) Tom Lambert: | Q: When does Metro plan to adopt the forward-thinking practice of allowing hybrid vehicles to use the HOV lanes (regardless of number of passengers) like areas in California and other parts of the U.S.? This seems like an uncomplicated conclusion to a greener lifestyle question. I am very interested in what Metro has in the works and what the guidelines will be. Thanks in advance for your time and consideration. A: This is something we need to continue to investigate. Today, there's a conflict between federal guidance and state guidance. As we look to expand from HOVs to HOT lanes, this can be another area that we will see how single-occupant, hybrid vehicles may be able to use the HOT lanes.
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(12:07:06 PM) Tom Lambert: | Q: We are hearing that the HOV lanes from Katy on I-10 may be closed for 3-4 months starting in June to complete the work on the new wider lanes. Is this true, and what are the plans to reroute buses etc. I ride the 222 bus from Katy daily; are the buses going to use the Westpark Toll to downtime when the HOVs are shut down? A: The current TX Dot plan is that the HOV lane could go away for approximately 40 days, as they transition into the Katy managed lanes. We are working cooperatively with TX Dot and the Harris County Toll Road Authority to develop a plan that may allow HOVs and buses to use a temporary lane during this transition. This plan is being finalized and we are hopeful that we can accomplish continuous HOV operations during this transition. However, there are no guarantees.
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(12:09:45 PM) Tom Lambert: | Q: Do you believe it is a really good idea to have your officers checking fares in plainclothes? Isn't this a safety concern for the public? If I am on my cell phone and minding my own business and some guys walk up to me demanding my Q Card the last thing I am looking for is a badge on a necklace. After reading the Chronicle, maybe uniformed officers or hire uniformed ticket checkers for that job. The undercover cops need to be arresting the weirdoes who are always on there. A: There has to be a balance. We know that violators will avoid uniformed officers when they are conducting fare enforcement. Our strategy is to use both uniformed and where appropriate, plainclothes officers to not only conduct fare enforcement but to address other issues that may occur on the system. We do believe, however, that this must be balanced in how we deploy, and we'll always look to ways to mitigate any concerns that may occur on the part of the public and the officers.
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(12:11:29 PM) Tom Lambert: | Q: Are there any plans to increase the number of double-trains during peak travel times? There are days when there is barely room to stand, and sometimes tempers really start to flare with all of the pushing and shoving, particularly when trying to get off the train with a mass of people pushing their way in. A: METRORail is the most successful light rail for the number of passengers carried per car in the country. As we move forward to implement METRO Solutions 2, we will look to add more rail vehicles to manage the continuous increase in customers on the METRO system.
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(12:13:59 PM) Tom Lambert: | Q: Is METRO ready to meet the demand for parking at many of the Park and Ride lots throughout the city? It's my understanding that some lots are at or near capacity, therefore, will it pose a problem when gas hits $5 a gallon and more people choose mass transit as their alternative transportation choice? A: METRO's currently working on a strategic plan to meet the continuous increase in customer use. One aspect of this plan is to ensure that all available parking spaces are used at all of our lots. We will also look to see if there are opportunities to increase temporary parking spaces to meet demand.
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(12:16:21 PM) Tom Lambert: | Q: I know recently you had a blitz of police coverage monitoring the HOV lanes, but it seems to me, it goes right back to lots of single drivers zipping along illegally in those lanes. I realize that certain people are exempt - such as plainclothes police officers. Still, there seems to be lots of violators. How many tickets do you issue per month, and how can you improve enforcement? A: We believe the best approach to enforce the HOV is through officer task forces. This allows us to place more officers at one time to focus on violators. We adjust based upon input we receive from the public and feedback from officers assigned to HOV enforcement. The public calling in on the HERO hotline, letting us know of violations is very beneficial. The number of violations varies based upon HOV use on a month-to-month basis.
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(12:17:17 PM) Tom Lambert: | Q: I heard on the news a few months back that METRO bus drivers can carry pepper gel as a self-defense thing. Has anyone actually used this yet, and how many bus drivers are carrying pepper gel? A: No one's actually used it, and approximately 30 drivers have it.
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(12:18:53 PM) Tom Lambert: | Q: 1. How effective have the Park & Ride cameras been in catching criminals? Does the cost of installing this system justify the results so far? A: We have seen about a 43 percent reduction in reported Park & Ride incidents. We believe this relates to the effectiveness of the technology and the officers' using this technology. Several arrests have been made and we believe this also assists in deterring incidents from occurring. We believe it has been very successful and worth the cost. |
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(12:21:24 PM) Tom Lambert: | Q: 1. Now that we're in hurricane season, what special security measures are you ready to take if a hurricane hits Houston? A: METRO works in full partnership with the city, county, and state offices of emergency management. We are prepared to support METRO operations and continuity of operations while providing necessary support to the community in the event of a hurricane. However, each of us needs to prepare our own emergency kit and plans for our families and to respond to information provided by the city and county offices of emergency management in an emergency.
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(12:21:33 PM) Tom Lambert: | Q: Does METRO have some sort of anti-terrorist squad? A: Yes. |
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(12:24:20 PM) Tom Lambert: | Q: I saw buses yesterday with the 220 number and Katy listed as the destination. Is this a new route? A: That's METRO's new Grand Parkway Park & Ride. |
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(12:25:41 PM) Tom Lambert: | Q: I've seen and heard a lot about undercover cops on the buses and train. How many of them are there and are they making a difference? A: Yes, we have varying numbers of officers assigned in both uniformed and plain clothes that ride buses and trains. We believe that they have been very successful in helping us insure the safety and security of our system. We receive very positive feedback from operators and the public in the efforts of these officers.
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(12:31:13 PM) Tom Lambert: | Q: Though a 43 percent reduction in reported incidents is great to hear, I would like to know what happened in regards to the reported incidents. Roughly how many of them have been resolved? A: I don't know the exact answer to your question, but we'll get back to you with an answer on our blog, so be sure to read it. . We have made multiple arrests using the video technology, and the number of incidents is declining. What we have recently seen is that vehicles are being left parked overnight and on weekends, which is something that should not be taking place. We'll be getting more information out to discontinue this practice, which would continue to reduce the number of incidents from occurring.
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(12:34:47 PM) Tom Lambert: | Q: Regarding 220, isn't that the same as Route 222? If so, why the different route number? A: Let me correct an earlier answer. The 222 is METRO's Grand Parkway Park & Ride. We'll get back to you through the blog to answer specific questions about 220, 108 and different bus routes and the numbering system. For your information, we are looking at how we can improve the ease of which our customers can understand our route structure and use our system. This effort is on-going.
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(12:36:05 PM) Tom Lambert: | Q : One final question - and thanks for taking time to answer the various questions today -- I know for a fact that ridership from IAH to downtown would increase tremendously if there were truly an express service from IAH to downtown (i.e., only a few stops as opposed to stopping at numerous locations around IAH). Are there any plans to implement a true downtown "express"? Thanks again. A: Yes. Plans are in the works to start such a service later this summer. Stay tuned.
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(12:37:09 PM) Tom Lambert: | Q: There were a lot of confused riders yesterday regarding what the 220 was. People kept asking, "Katy"? Where in Katy does it go? A: We'll get with operations to see what may have occurred and take whatever action is necessary to lessen such confusion in the future.
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(12:43:56 PM) Tom Lambert: | Q: Chief Lambert, Metro police has been instrumental in keeping criminal away from bus stops and shelters which really help our neighborhoods. We appreciate it and hope you will expand those efforts. Keep up the good work. A: Thank you for recognizing the efforts of the officers who are committed to ensure the safety and security of our system. We also need to recognize the neighborhoods that have adopted bus stops and bus shelters and have worked with us to make them safer. And finally, we must recognize all the other METRO employees and the public that are not only eyes and ears to report incidents, but also are committed to system safety and security.
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(12:45:37 PM) Tom Lambert: | Q: Earlier this year, while I was riding the 44 northbound, a man got on the bus and defecated on himself. It stunk up the entire bus. How would those kinds of things be handled? Another question in regards to the weirdos that get on the buses: I remember last year, while riding the 108 southbound, there would always be a man who would always talk to himself whenever he got on the bus. Quite loudly, in fact. Though not as severe an event as the man mentioned in my initial question, what is currently being done to perhaps change the ridership to prevent these kinds of individuals from getting on the bus? Though not always combative and dangerous, they are extremely bothersome. A: Every citizen has a right to public transportation, as long as they abide by the rules and law. When these rules and laws are not followed, then we can take appropriate action to address. One weirdo to one may not be a weirdo to another.
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| Q: That is a valid point; however, he did begin to get combative with a new driver who had not previously had to put up with him. This brings me to my next question: I would like to know of the measures that are taken to ensure the safety of individuals who are waiting at bus stops. I have been accosted on more than one occasion by some crazies while waiting for the bus to arrive. Of course, drunk, drugged, and mentally dysfunctional individuals are hardly ones to be indicated as serious combatants, but the events are particularly bothersome, even if they end up staggering harmlessly away at the end of each occasion. Though I probably am just unlucky, I would like to know if precautions are or can be ensured against this particular demographic. |
(12:55:33 PM) Tom Lambert: | A: If it is an emergency, call 911. If it's a non-emergency, and you want METRO police to respond, use a cell phone and dial #MPD (673). This is a free call. If it's a recurring problem, you can call my office at 713/615-6409. We will then assign officers to focus on this particular location and problem. |
(1:01:36 PM) Tom Lambert: | Q: Thank you for answering my questions. You and your force do an admiral job in keeping the people safe. A: Thank you. That wraps up our Web chat. Thanks to everyone for your questions and for continuing to ride METRO.
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