Okay, so why can they do this, but cannot go out in the field to Park and Rides and offer the same service to riders there?  This makes no sense whatever, given what we've been told previously.  I have asked this question several times with no answer, so I will try again now:  Who can I call about this issue?

I'm sorry, but I have to rant.  Who's bright idea was it to have the entire city go to only TWO addresses downtown and transfer their balances?  On top of that, only ONE is open briefly on the weekend to accommodate working folks?

M'neeka is right: offer the same service at the Park and Rides!  Sheesh!!

I went by the CenterPoint transfer location on Thursday.  There were 4 or 5 Metro employees there doing transfers and they had several computers, smart-card readers, and old mag card readers from a bus.  Quite an operation but time consuming to transport and setup, plus they needed electric outlets to run everything.  If they (Metro) had planned ahead, they could have taken some seats out of an old articulating bus and made up a mobile transfer station to take to the Park and Ride lots, but it would be expensive to pull off.

Metro announced the switch to the smart card over a year ago and they assumed that people would only buy enough mag cards to go month to month and not accumulate large amounts of mag cards that would need to be transferred.  So if you can use the cards up by 3-31-08, you should do so.  They stopped selling the 365 day passes so they did not have to figure out how to transfer them to a Q-Card.

I work for one of the rideshare companies mentioned and have not heard anything about transfering the magnetic card balances.  So I waited in line for an hour to get it done myself.  Hope the rest of the riders at the office don't have to wait an hour each.

Talk about timing!  When I get back to my PC from waiting in line 30 mins to transfer from one SVC to Q, I had an email telling me that 48hrs later Metro would be at my company!  And all this less than 2 weeks prior to the SVC being totally worthless, but more than one year after Q cards were announced.  A point or two, Metro, for finally doing the right thing, but minus several hundred for lack of planning!

Can anyone tell me when they will be going to Penzoil Building? How can we find out about the future places so I can transfer my SVC before 03.31.08

Mary & Carol,

That’s great for Pennzoil... how about the rest of the corporate customers? Or is Metro still expecting the rest of the city to converge upon one point downtown?

When first told of the Q, we were told there would be multiple places to transfer SVC balances to the Q. I may be wrong, but it *appears* Metro was lying to us.

Yep, me again, caught in another Metro lie.

I noticed there are “temporary Saturday hours” for the Main Street address, I’m assuming to handle the rush of SVC to Q card transfers. Great, I thought, since I can’t make it downtown during the week, I’ll bite the bullet and spend a Saturday Morning standing in line. At least Thelma’s BBQ will make it worth the wait afterwards <grin>

I got there just before noon on Saturday, and Lo and behold, there was practically no line! Wow, maybe I was grumbling for no reason? Naahhhhh.... I was told, “I’m sorry, she just left about five minutes ago…” “She” was, I’m assuming, the only person in the company that could transfer balances. “She” couldn’t work the entire time y’all were open (hence the lie). NOBODY else knows her job -- there were two other nice ladies working there, but apparently they are not trained in the delicate operation of transfering balances.

So, I have to waste, er, spend yet another Saturday morning trying to claim my money and not give it blindly to Metro. Thanks for nothing…