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January 2008 - Posts

City's First Signature Bus Service to Launch in August
Houston will soon see its first Signature Bus Service, which offers commuters fewer stops, upgraded buses and more modern, comfortable bus stops. METRO's Board of Directors approved last month a contract that calls for Signature Bus Service to be Read More...
Meet the "Ask Me" Queens
On Tuesday, I blogged about three friendly, helpful Ask Me members who were dubbed by a grateful customer, the Ask Me queens. If you're in our RideStore at 1900 Main St., you may run into them. From left to right: Regina Miller, Christine Ybarra and Read More...
Deadline to Buy Day Pass
Thursday, January 31, is the last day to buy a Day Pass or any other magnetic-striped passes. This is all part of METRO’s fare restructuring, which eliminates a confusing array of 65 ways to pay for a trip. The new fare system also helps METRO keep Read More...
"Ask Me" Queens Charm and Disarm
To help get our message out and ease the Q Card transition, three of our best Ask Me team members have been stationed at the RideStore, where lines have sometimes been long, as people wait to get their Q Cards. At one point in the afternoon, the line Read More...
First Day Results at 222 Grand Parkway
Opening day at our newest Park & Ride in Katy recorded the second-highest morning ridership, trailing Cypress Park & Ride garage's opening last January. We counted 201 passenger boardings on 12 peak trips for an average of 17 boardings per Read More...
Don't Throw It Away!
Thousands of you have picked up a Q Card and have started tapping it to get on our buses and trains. But some of you are tossing it away once your balance reaches zero. Please keep the Q! These are reusable cards that you can easily reload with money Read More...
222 Grand Parkway Opens on Monday
If you live in Katy, you know that driving to work downtown on I-10 can easily take 90 minutes. It is bumper-to-bumper gridlock. We've got good news for all commuters who live out west. This Monday, we're opening a Park & Ride lot east of Read More...
Report Card on the Q Card
It's been three weeks after we officially launched the Q Card. How are we doing? Despite some of the glitches a few of you have written about on this blog, the system is working, outreach efforts are working, and cards are getting into the hands of Read More...
A Few More Answers to Chat Questions
Last week some of you participated in our first lunchtime Web chat, Transit Talk. We promised to try answer all the questions that you asked our president and CEO, Frank J. Wilson. Here are a few more answers for you. Q: What type of timely police presence Read More...
More Answers to Chat Questions
During Tuesday's chat session with Frank J. Wilson, METRO's president and CEO, we received a lot of questions on the Q Card. Here are the answers. There are a few more questions pending - I'm still working on those. Q: At the chat, Mr. Wilson Read More...
Answers to Some of Your Web Chat Questions
We had far more questions than we could answer on our debut lunchtime Web chat Tuesday with Frank J. Wilson, METRO's president and CEO. So here are some of the answers I was able to get for you today. I'm still working on the other questions. Read More...
Post-Game Thoughts on First Web Chat
Unlike most corporate Web chats, we did not keep your questions in a holding tank yesterday to review and preselect before answering. Questions came flying in, one after the other, while Frank J. Wilson, our president and CEO, was busy answering the first Read More...
METRO's First Web Chat a Success
A great big thank you to the 64 users who logged on and joined the conversation in our first Web chat today at noon. From our end, Transit Talk was very successful. Everyone followed the guidelines, was respectful and asked really good questions. In fact, Read More...
Transit Talk: Your Chance to Chat with the CEO
Starting tomorrow, we are launching monthly lunchtime chats. Frank J. Wilson, our president and CEO is scheduled to host our first chat on Tuesday, noon to 1 p.m. He will be available to answer your questions on buses, METRORail, or METROSolutions - our Read More...
Out with the Old, In with the New
Bus passengers today are seeing two new bus posters inside our buses: one listing important dates for the rollout of our new fare system; and one reminding everyone that Jan. 31 is the last day to buy a Day Pass. Here are the important dates you need Read More...
Investing in Trains: A Good Idea
Should the American government invest more in trains? That's the question Parade magazine recently posed to its readers, and an overwhelming 97 percent said yes. Readers pointed out that investing in trains would benefit us economically and environmentally; Read More...
Our Blog Celebrates Its One-Year Anniversary
We did what marketing folks call a soft launch. No advertising, no signs, no press releases, not even an internal e-mail blast to employees. One year ago yesterday, we did what no other transit agency in the nation had ever done: We launched a blog. More Read More...
Reloading Your Q Card on the Bus
By now, some of you may be wanting to add more money to your Q Card. If you're riding a local the bus, it's easy. Near the back door, you'll find a reloader machine that takes cash. Keep two things in mind: There's no change; and you must Read More...
Load Q Cards at New Transit Center Kiosks
Starting today, all of our Transit Centers except three will be equipped to load money on Q Cards. The free-standing kiosks will be staffed by someone who will be distributing free Q Cards - and loading the amount of money you choose onto your card. The Read More...
How to Register Your Q Card
Many of you are getting your Q Card, loading it with money and now want to register your card to protect your balance. If your card is lost or stolen, we can transfer any balance on that card to your replacement card - but only if you register. So how Read More...
"Ask Me" Team Helps Launch Q Card
If you commuted on METRO today, you may have noticed men and women sporting red vests with the inscription on the back: "Ask me about the Q." This is our new "Ask Me" team - a group of about 35 representatives who have been trained Read More...