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Bus Marshals: Don't Mess with METRO
Thursday, September 27, 2007 9:24 AM  

Interior of bus looking foward with view of back of passengers' headsOne of our blog readers commented yesterday that he gets around on a cane - and often people do not vacate the front seats as federal law requires.

The blog reader, Bill, states: "METRO needs better security on their buses and at their bus stops. The drivers as well as the passengers would feel a great deal better. I've seen fights break out on METRO buses. Poor etiquette for sure."

I have good news for Bill.

Since Aug. 8, we have had a bus marshals program in place to monitor crime and keep our buses safer. Like air marshals in the sky, our bus marshals ride the buses in plainclothes. METRO's police officers volunteer for the program, signing up to work four-hour shifts as overtime, said Lt. Herman McCLure, who oversees this program under Homeland Security at our METRO police department.

"It's been very successful," said McClure. "We've gotten felony warrants for family violence. We've busted people on the bus for dope. Yesterday, we had some officers make a crack bust on the bus."Lt. Herman McClure

The top most problematic buses are getting staffed by bus marshals on three shifts: 6 a.m. to 10 a.m.; 2 p.m. to 6 p.m. and 6 p.m. to 10 p.m. The bus routes are the 52, 77, 78, 82, 2, 5, 9. 45, 56, and 163.

On weekends, the 82 Westheimer and 2 Bellaire are staffed by marshals from 3 p.m. to 8 pm. and 8 p.m. to 1 a.m.

Bus marshals may also be pulled from a problem-prone line and assigned to other buses when needed.

"You won't recognize when a fellow passenger is actually a bus marshal. He looks like John Q. Citizen," explained McClure. The exception: When school started a few weeks ago, the marshals were in uniform so the students would know and act more respectful when corrected, said McClure.

So far, from Aug. 8 to Sept. 15, here's what our marshals did:

Made three felony arrests, including a robbery parole violator and family violence violator; made 27 misdemeanor arrests; wrote 50 fineable ordinances (can range from eating on the bus to playing a radio); issued 74 warning citations (could range from someone drinking water on the bus to an unruly passenger); and caught two fare violators.

For safety, there are always at least two bus marshals on the bus, and sometimes three. They work closely with our MPD officers assigned to our bus and rail but who drive around in  patrol cars.  When a marshal needs back-up or needs to escort a passenger off the bus to make an arrest, a patrol car officer transports the suspect to the appropriate booking facility for the city of Houston or Harris County.

"Some of the bus operators out there are very appreciative. The more people see us out there, the more people will know we're out there. Hopefully, it will have a positive effect," said McClure.  

Posted by Mary Sit
Filed under:

Comments

J. Liggins said:

Amazing; Wayne Dolcefino can criticize perks for Metro employees and it's admittedly campy commercials, but no news time is devoted to this great bus security program. The only suggestion I have is adding bus marshals or uniformed officers at some transit centers, particularly 1900 Main Street.  The transit center is pretty rough after dark.

# September 27, 2007 10:44 AM

Michelle Torres said:

I am so glad that Metro has implemented this program!  What has been the perception of effectiveness among the officers?  Is Metro finding more or less than what they expected when it was implemented?

# September 27, 2007 12:10 PM

Steve Palmer said:

This sounds like a great program. I agree with J. Liggins that it needs more publicity, since it will only have value as a crime deterrent if people know about it.

# September 27, 2007 12:13 PM

Bill said:

Thank you addressing my concerns.  I hope that the program grows.  Metro offers a fine service; I would just like to fell safe using it.  The information provided has helped; thank you.

# September 27, 2007 12:46 PM

Henry Ramsey said:

"wrote 50 fineable ordinances ...can range from someone drinking water on the bus..."  

You have got to be KIDDING me!  Someone drinking a bottle of water is going to be cited!?

In this weather when people have most likely been out in the heat waiting for a bus for as much as 30 minutes to an hour!?  Sometimes the bus isn't even cool or they're sitting on the sunny side of the bus and it's hot.  Even the drivers will have a cool bottle of water handy if it's hot.  I can see if it's soda pop or something 'sticky' like gatoraide.  But water is NOT a beverage and IMO should not even get a second look from a MPD officer.   I can see metro getting a lot of people mad if marshalls go around giving ticket for drinking water.  The ordinance is meant for BEVERAGES(soda, coffee, juice) not WATER!

AS for the rest.  I think they need to start citing the DRIVERS for not waiting for elderly and (walking) disbled passengers to have a seat.  

My mother is 69 years old. She takes medicines that have neuroligcal side effects(balance and coordination).  We ride the 53 and 82 routes routinely and the driver don't even wait for her to get past the yellow line, they just take off as soon as the door is closed.  Many times she's offered a seat but sometimes she has to ask.  Either way she cannot move while the bus is in motion but the drivers don't have any consideration they're off as soon as the doors are closed sometimes even throwing me off my feet. If I had a penny for each time I seen a visibly elderly or even someone with a cane made to walk down the asile of a moving bus I'd be rich.  Even pregnant woman aren't given any consideration.

I've seen women who are 7-8 months pregnant tossed into their seat when the driver accellerated before they was fully seated.  

 The marshalls should be citing drivers for all of these things just as they would cite a passenger.

# September 27, 2007 8:20 PM

Cedric Collins said:

Henry Ramsey said:

"You have got to be KIDDING me!  Someone drinking a bottle of water is going to be cited!?"

DUDE!  Common SENSE will tell you NOT to drink on the bus---no matter what it is you want to drink---even if it's H2O=>WATER.  It's NOT your private bus.  If you want to drink, do it BEFORE you board.  A child can learn that better if you tell 'em.  If METRO gets people mad, BOO-HOO!

"The marshalls should be citing drivers for all of these things just as they would cite a passenger."

That's a joke, right?  That's why transit agencies---METRO included---invented TRANSIT SUPERVISORS!  If there's a problem, you will need to see how to talk to those people.  There was (and still is) a previous blog which tells you how complain about what you said here.

"...to the appropriate booking faculty..."

Mary?  You mean "facility," right?  Thanks.

# September 27, 2007 8:44 PM

wi11ie said:

Had bus marshals on the route I drive 3 days in a row last week.

Was sweet seeing people getting busted for being stupid. I mean stupid things like: Drinking beer on the bus,selling weed and other stuff on the bus,panhandling on the bus,etc.

Did my ol' heart good. Bravo boys and girls!

Drivers drinking on the bus? Having a soda in a bottle?

Let's see y'all go 6 hours without a drink and I'll sit back and listen to the whining.

If we are drinking and spill our drinks guess who gets to sit in a wet seat with sticky pants? You? Nope us. Any mess we make around us affects only us.

For the  elderly and handicapped riders, I can't apologise enough for the actions taken by operators.

However if you wish to complain effectively, call 713-654-4000 with the bus # and the time.Coming here and carrying on has no effect, as only me and a few others at METRO read the blog and Frankie isn't one of them!

wi11ie

# September 27, 2007 9:54 PM

mizz_porkie said:

henry....complain to metro about taking away time in schedules and taking buses off routes.  we move because we need a break too....ours aren't like yours, we don't get lunch breaks and 10 min breaks.  if we loose time then guess what??? no break no bathroom, etc.

the riders out there need to complain and take this issue to mr. dolcefino

# September 27, 2007 10:38 PM

Henry Ramsey said:

Complaining to METRO does NOTHING!  I've complained until I can't complain anymore.  Nobody listens at 1900 MAIN, no one there cares about the passengers we're just 'steerage'.  Ya know what steerage is?  It's ballast, we're just there to fill the bus like cattle!  What class of passengers were the most to be killed on the Titanic, the "steerage" passengers.

Metro has no consideration for it's drivers or the passengers, that is unless they're paying $3.50 per trip.  I've been complaining for 10 years that the 19 Wilcrest needs more trips at midday.  And you know what?!  It still runs a 45 minute frequency from 10am-3pm.  The drivers have zero time for allthe construction along the route but will Metro fix the schedule, NO! They add a minutes here and take one there, but no true fix like adding that extra bus that the drivers and the passengers have been asking for for 10 years.  

As for the drinking water on the bus!?  *YOU* try going thristy when the bus is 90 degrees INSIDE because metro put a hot bus on the route and see how fast you reach for that bottle of water you carry!

I know there are going to be a lot of pissed off passengers if the marshalls start ticketing for such PETTY NONSENSE!  Go catch the real criminals and leave us folks on the bus alone!  Selling weed qualifies as a crime and the beer drinking too, but having a sip of water NO WAY!

# September 29, 2007 11:55 AM

Anonymous said:

I'd like to comment on the beverage issue.  I agree I see no problem with water or any other beverage (non-alcoholic) that is properly capped.  I am constantly thirsty due medications and health issues.  Sitting on the bus for the hour-1 1/2 hour trip back to P&R is sometimes too long to go w/o something to drink.  Besides we are all adults I would expect anyone to make spill would clean it up themselves.  I know I would.

# September 29, 2007 5:44 PM

ChloeMireille said:

This is just a thought, but is it a good idea to publicize which routes and what times the bus marshalls are on? Yeah, it makes us law-abiding citizens feel more secure, but those who aren't have just been told what bus not to ride and when not to ride it.

If they're that smart.

# October 1, 2007 10:38 AM

john said:

hey ms.sit, please stop b*******. we all know metro does nothing but waste our money. should YOU be arrested and given a ticket for not paying for a light rail ticket? the metro spokesperson says its okay to do it once in a while. I do it all the time suckers.
# October 1, 2007 3:06 PM

john said:

what do you think of that report on ABC 13

# October 1, 2007 3:06 PM

Mary Sit said:

Cedric,

Good catch, thanks. I fixed it.

# October 2, 2007 11:08 AM

Henry Ramsey said:

I don't think ALL the routes Metro has the 'bus marshalls' on were listed above.  

A bus driver on the 53 route this afternoon was talking to someone about how she broke down yesterday and had to wait 90 minutes for another bus.  She said there were three marshalls on the bus who identified theirselves to her during the wait.  

The 53 Briar Forest isn't in the list posted above, so Metro hasn't disclosed all of the routes their patrolling *and* they're not even telling the drivers they might be there either. None of I the drivers I've talked to said they knew they might have an undercover police-person aboard.  Unless they identified themselves, the driver doesn't know they're there.

# October 2, 2007 5:50 PM

wi11ie said:

Uh that's the idea  Not to give yourself away..."undercover"... get it?

wi11ie

# October 2, 2007 11:21 PM

mizz_porkie said:

53 westheimer is not the problem...jump on a 52 scot sunnyside, 77 mlk, 6 jensen, 56 greenspoint, 30 cullen, 88 broadway, 33 post oak, 11 almeda/nance,  4 beechnut these are the routes they need to be on!!!

and 3?  why 3? two could have been on 2 other busses!!

YA THINK??

# October 3, 2007 10:07 PM

wi11ie said:

I would be worried if there was only 1 on the bus they could be hurt without backup. That would be like having an operator on the bus with no-one to watch their backs for them..Oh wait...we gots that now...

Nevermind

wi11ie

# October 3, 2007 11:05 PM

Mary Sit said:

The officers say they feel they are being very effective; however, many have been surprised at some of the things they find repeatedly -  mainly, dope.

We always had an idea about what was happening on buses, as well as rail, because people will do what they do. They will conduct themselves the same way on public transportation as they would if they were driving their own vehicles. However, the sexual assault of a female bus driver over the summer really took crime to another level.  

As far as citing someone for drinking water on a bus as mentioned in the post, that was an example of what could get a citation.    

Our officers are using their common sense and good judgment as bus marshals. They are not trying to be unreasonable, overbearing or uncompassionate.

# October 4, 2007 5:45 PM

Mary Sit said:

Bus marshals are on a rotation. They are on the routes listed - and then periodically pulled from those routes to monitor other routes that may need help. And there are always two marshalls per bus for back-up and safety.

# October 4, 2007 5:47 PM

Cedric Collins said:

...."88 broadway"

88 - Hobby Airport.

"As far as citing someone for drinking water on a bus as mentioned in the post, that was an example of what could get a citation."

Example my left foot.  They need to stop anything illegal on the bus because somewhere above the area closest to the driver, you can see that you cannot DRINK on the bus---among other things.  How can you people NOT see that?!  Use your doggone common sense and you won't have to meet up with these "undercover" folks.

# October 5, 2007 8:14 PM

Cedric Collins said:

"hey ms.sit, please stop b*******. we all know metro does nothing but waste our money. should YOU be arrested and given a ticket for not paying for a light rail ticket? the metro spokesperson says its okay to do it once in a while. I do it all the time suckers."

THEN YOU SHOULD BE CAUGHT AND BANNED!

"what do you think of that report on ABC 13"

IT SUCKED!  A TOTAL WASTE OF PEOPLE'S TIME LOOKING AT IT!  THAT DOLCEFINO GUY SHOULD DO SOMETHING BETTER WITH HIS LIFE THAN WORRY ABOUT HOW MUCH SOME PEOPLE MAKE.  HECK---I DON'T EVEN CARE HOW MUCH I, CEDRIC COLLINS, MAKE!  JUST DO YOUR JOB, BE HAPPY ABOUT IT AND HOPE YOU GET PAID FOR WHAT YOU DO!

What NEEDS to be done---which I see FAILED---is that non-paying passengers should be KICKED OFF THE BUS!  Here they are---giving the driver the sob story---like---"I just want to go home."  BALONEY!  So am I but did I pay?  HECK YEAH!  GET a J-O-B and you, too can ride the bus.

I wonder do cab drivers have to go through this very same crap...  I say---YES!

# October 5, 2007 8:26 PM

Henry Ramsey said:

Obviously, anyone who would support a citation for someone drinking a sip of water *doesn't* ride the local busses.   THe P&R busses are most always airconditioned; however the local busses frequently have less the cool A/C.  The A/C being less-than-cool plus sitting on the sunny side of the bus can make the temp in the bus as HOT as outside.  If I had a penny for each time I've had to bake on a bus that was HOTTER than outside I'd be rich enough to have a limosine and driver.  It happens all the time and if someone gets heatstroke or dehydration from the effects of being in heat, (waiting time up to an hour on Westheimer remember) then getting on an even HOTTER bus, think of the news story METRO is going to have from Mr. Dolcefino?!  "HOT bus causes passenger to go to hospital with heat exhaustion(dehydration). Not allowed to drink water on the bus cited as why (s)he didn't have some water (s)he was carrying"

AS for what Mary said, thank you for clearing that up.  I'm glad to hear they're using common sense.

# October 6, 2007 11:27 AM

don said:

Why don't they put the bus marshals on the rail?They're just as bad as the buses or more so. Just about everytime I ride there is someone sleeping on board hogging up 2 or more seats. Also they are getting to be filthy - chicken bones, old french fries, spilled cokes etc. I very seldom see Metro  police except once in a while they check tickets and then they're only on board for a minute or two. Also the stations are extremely filthy and the No smoking signs are always ignored.

# October 6, 2007 8:42 PM

wi11ie said:

HEY!!!!

Don't even mention putting police officers on the train..

That's where they have been since that started.. Doing what?

Enforcing fare compliance.

Was told several weeks ago, by an officer representative, that METRO does not enforce fares...Yeah right ...What are they doing on the rail platforms then?

Greeting passengers and helping carry multiple packages on board? NOT!

Ticketing "no pays" for generation of revenue for the authority? There ya go!

Bravo to the marshalls and their bus rides! Although I see that they are doing it on OVERTIME!

Might be cheaper in the long run to let folks ride free...;(

Sad...

wi11ie

# October 8, 2007 10:54 AM

don said:

Willie, the Metro police were there when Metro Rail started, but now they've just seemed to have faded away. I think I've seen them once since last winter and all they do is check tickets and leave.

# October 8, 2007 12:34 PM

Henry Ramsey said:

I don't ride Metro Rail often or far enough, but the 3-4 time per month I have to ride it between Main Steet Square & Downtown Transit Center station,  I've never seen a police officer.

I've seen some supervisors on the platform, but no police.  Plenty of squad cars parked at the Downtown TC but not on the train.

I think the lack of a 'turnstile'(like NY and NJ for example) is an invitation to fare beaters.  I understand the concept of having the plate form wheelchair accessable, but there are way around that part and still have a turnstile.

# October 8, 2007 6:37 PM

wi11ie said:

Turnstyles is the way to go. Would put us up there wih the big cities

My comment was sarcasm. METRO PD does a fine job inside the "problem areas" and is absent from the other areas.

I asked at a meeting like 8 weeks ago(perhaps more)  how many officers do we have per district per shift.

After not getting an answer with a numerical value ,I felt less safe than before.

I await that info so I can ask other questions of the MEN(and WOMEN) IN BLACK!

wi11ie

# October 8, 2007 7:47 PM

ChloeMireille said:

I believe I mentioned on another post long ago that when the new Rail lines are built that the platforms need to have turnstiles. It would reduce, but not completely negate, the need for Metro Police to babysit the platforms. And I know for a fact that there are wheelchair/scooter/large-object friendly designs.  

# October 9, 2007 9:58 AM

Mary Sit said:

wi11ie,

If you want to know if Frank Wilson reads the blog, why not call his office and ask him? 713/739.4899.

From April 1 to Sept. 30, there have been 82,753 views of this blog. That includes the views listed on the blog (the number you see under each post), plus the view counts only the administrator can see (me) which are aggregate views from RSS feeds.

# October 9, 2007 10:58 AM

wi11ie said:

OOOOOHHHHH!, You knew I was going to call and see...(you devil you!). He was not in TODAY as stated by his EA.She did offer to take my number and let him know that I had called. Do I think he will call me? Nope! Mary you know I will ask him to attend an operator safety meeting so we can have no translations(paraphrasing) of what we say at the meetings. I do have faith that he is a man of his word, It's juat a problem to get his actual word without "translations" back to us. I therefore CHALLENGE Frank to attend the next operator safety meeting himself to address the problems that we have voiced in the past 2 months. Since the meetings are getting farther and farther apart started out weekly,went to 2 weeks and then 3, and now I expect 4 or longer.. Help us Frank, you are our last hope!!!!
# October 9, 2007 11:48 AM

wi11ie said:

Well,

Day 2 and no call back from Franks office.

I asked other operators why they do not post on the blog. The predominant answer was that they are in fear of reprisals from management. As many will be posting from METRO owned computers.

Mary has assured me that reprisals are not an issue.

That Frank wanted honest dialogue to occur here on this blog.

So...... As that is not an issue, let's hear it from the rest of you..

C'mon Henry let it loose!! We chat every day on the bus and I know that you have questions/opinions to express. Let's have them !!

wi11ie

# October 10, 2007 12:33 PM

wi11ie said:

October 11th No call from Mr. Wilsons office....

October 12 th no call from Mr. Wilsons office....

C'mon operators and maintenance people you say that you would like to express your opinions and yet you fear reprisals from management...really do you think I would have said some of the stuff that I have if there was any fear of getting blasted by them?

I gots a lotta mo' and if management wanted to pound me it would have already happened.. They should know who I am as I wear a name tag that says wi11ie.

SO...stop being silent and let's get it on!

wi11ie

# October 12, 2007 9:57 PM

wi11ie said:

October 15th: Well, as expected no call from Mr. Wilsons office today either.

I am getting depressed  over the foot- dragging regarding the distribution of "pepper gel " to the troops as a personal safety device.

Seems that the issue is hung up in the METRO legal dept.

No group of lawyers have thought anything over this much since....ROE vs. WADE!!!

Me smells a hope that the issue will go away.

NOT!

Y'all will keep hearing from me on this subject until a decision has been made.

And troops? I will keep my word to you and keep you posted.

wi11ie

# October 15, 2007 8:59 PM

Cedric Collins said:

"Obviously, anyone who would support a citation for someone drinking a sip of water *doesn't* ride the local busses."

So funny I forget to ******* laugh.  I---in particular---ride the BUSES every day of the doggone work week and I'll support anything doggone thing in order to keep the buses clean.  Does METRO do anything like that seriously?  HECK NO!  You DO know that you can try to reason with the driver so if you think you can drink on the bus, y'all can cut a deal and the driver won't say anything---but since there may be bus marshals on there, that may not work.

"I think the lack of a 'turnstile'(like NY and NJ for example) is an invitation to fare beaters.  I understand the concept of having the plate form wheelchair accessable, but there are way around that part and still have a turnstile."

Do y'all know that people can still be able to JUMP over the turnstile to hop on the train?  Surely, y'all would know that already.  There needs to be something better than that---like a tall metal gate that'll act just like a turnstile, perhaps?  Just a suggestion.

# October 16, 2007 2:15 PM

wi11ie said:

10/23: Word is Pepper Gel is a go!

The Board says okie-dokie!

The issue is now in the policy makers hands.

OMG!? Let's all hope that they aren't lawyers...

I am awaiting my first blast in the mug with the pepper gel so I can report to you all as to its effectiveness.

If it just lets one person escape from a beating or worse, then that blast in the mug will be worth it.

I do hope it is hotter than those Chinese peppers I had last week at supper.

I cried like a 2 year old for about 10 minutes that day and about 3 minutes the next.;)

wi11ie

# October 23, 2007 11:06 PM

wi11ie said:

Oops, wifey says they were not Chinese peppers they were an Indian Pepper called..bhut jolokia.

Was like an ATOMIC blast!!

wi11ie

# October 23, 2007 11:18 PM
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