Broken and Late Buses
Monday, May 07, 2007 2:21 PM
Today, I experienced what people who depend on METRO for "wherever life takes you" must feel when their bus is late. It is frustrating. It is maddening.
To make an 8 a.m. meeting, I had to arrange for a friend to come spend the night Sunday to manage the early-morning household routine, freeing me to walk out the door precisely at 7 a.m.
I was on time. The 7:07 bus never came.
I debated if I should brave the morning gridlock and hop in my car to make my downtown meeting. I waited and waited.
The 7:25 bus did not arrive. By now, about 10 people had lined up behind me, equally frustrated at starting their week late. I was embarrassed that I worked at METRO and made sure my ID card hanging at my waist was well hidden.
I called the general phone number on the bus stop sign, and got customer service who called dispatch. At least customer service was efficient and informative. Within seconds she told me the 7:07 a.m. bus had broken down, and the 7:25 was late due to passenger overflow.
I boarded it at 7:34 a.m., knowing I would be late. For the past three weeks or so, I had been driving into the office because I could never make the bus on time. The one day I chose to rely on the bus to make an important meeting, the bus system failed me.
One bus never showed up; the next one was late.
Coincidence? I wonder what the breakdown rate is for our buses. (That will be a future post). Even though statistically this may not happen often, when it happens to you on a day that is crucial to be on time, that is one time too many.
Failure is not an option.