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Respecting the Handicapped & Their Space
Thursday, April 19, 2007 3:45 PM

 

Handicap train seat down for people to sit onYesterday returning from lunch, I noticed a strapping young man blithely eating a hamburger while sitting on the handicapped bench on the train coming from Main Street Square to Downtown Transit.

A man who had had his legs amputated rolled his wheelchair onto the train. He didn't even bother to go near the handicapped seat but instead, expertly maneuvered his chair snugly into the corner, parallel to the doors. He seemed accustomed to doing this U-turn with his wheelchair.

The young man chomping on his burger was oblivious to the whole scene.

Some months ago, I spoke with Mary Wiens, a regular METRO passenger who rides the bus and train to get from Spring Branch to her job downtown. She says this happens to her all the time.

People do not realize the handicapped benches on the train flip up, making room for a wheelchair to fit securely in that space, instead of blocking the aisles or doorways.

"I have given up on this particular battle," said Wiens. "The signs on the train indicating where wheelchairs and handicapped are supposed to be on the train are not adequate because they don't tell anybody that the seat flips up where the wheelchair can go."

Indeed, I had had no idea the handicapped seats fold up until Wiens informed me. Handicap seat flipped up, creating space for wheelchair

"They see me in my wheelchair and think, ‘Oh, she's already in her seat so I don't have to move.' So what happens is that I'm in the middle of the aisle," said Wiens, adding that not only does it make her feel awkward to be in everyone's way, it's dangerous.

When I disembarked from the train, I said, "Excuse me" to the man in the wheelchair as I turned sideways slightly to avoid hitting him with my workout bag. He politely replied, ‘Excuse me."

I felt bad that I hadn't asked the burger-chomping young man to please move so the gentleman in the wheelchair could use that space. But this was the day after the Virginia Tech mass murder spree, and I didn't want to confront anyone bigger than me.

Do we need to post more explicit signs above the seats for the disabled? Train riders, how often have you seen passengers in wheelchairs marooned in the aisles, and how often have you seen them safely parked where the handicapped bench is?

 

 

 

 

Posted by Mary Sit
Filed under:

Comments

MetroBusFan said:

OK---there's a number of things wrong with this picture so I'll just number them as I go.

1.  The man shouldn't even been eatting on the train in the first place.

2.  Someone should of told that guy to get up and let the wheelchair person have that spot---regardless of what the situation looks like.

3.  "Do we need to post more explicit signs above the seats for the disabled?"  YES!  YES!  A million times, YES!

4.  "How often have you seen passengers in wheelchairs marooned in the aisles"  Nearly all the time.  These folks need to be brave enough to make people move out of the way so they position themselves where they need to be on the train.

5.  "How often have you seen them safely parked where the handicapped bench is?"  This is a trick question, right?  Well---let me answer it anyway already.  Rarely to NEVER!

Even if it's just a short trip, they still need to park in that location.

# April 20, 2007 6:56 AM

don said:

The next time you see the young man don't forget to tell him that he shouldn't be chomping a hamburger on the train either. I think more explicit signs are needed for this too. I,ve been on the train lots of times and found french fries or chicken bones and half empty cokes on the floor.

# April 20, 2007 7:08 AM

Royko said:

Too often many of us don't speak up when we should.  We observe lawbreakers, and those abusing others because they can, and decide not to get involved.

On the other hand, those who do speak up for the poor, minority, elderly, and handicapped bus transit dependent riders who have been intentionally harmed and abused by METRO's pro urban rail policies are rebuked by the special interest lemmings and "useful idiots" the transit authoritarians now empower.

# April 20, 2007 7:48 AM

Mary Sit said:

Yesterday I was on the train returning from lunch when I saw another man in a wheelchair. This time, I flipped the handicapped seat up for him, but he graciously declined and said he preferred to stay where he was - in the aisle - so he could hang on to the pole.

He said that even with the chair brakes on, he bounces too much in that handicapped space and wondered if METRO could install something to hang onto while in that space - a strap or handle?

# April 20, 2007 9:40 AM

wi11ie said:

Wow,

Could this situtation have been much worse?

I can think of no better time when the trains need someone on board to inform the passengers that there are federal laws that deal with just such situations.

Myself and others operating the buses have an obligation and a duty to clear these seats for elderly and handicapped patrons.

Myself I do!

When mobility challenged riders or Grandma & Grandpa get on board I holler out" NEED A SEAT".

No seats given? No moving the bus. So simple.

Give them another chance by repeating my announcement.

Still nothing? Like Larry the Cable Guy I can do this all day!

To date it has never failed.

Simple courtesy is a lost art. Would you make YOUR Grandparents stand while you sit?

I hope not.

And even if you would? I WON'T!

wi11ie

# April 20, 2007 11:42 AM

speedywiens said:

Regarding the #4 comment by MetroBusFan, sometimes I ask people to move if there are other available seats and if the person looks receptive.  But frankly sometimes I just don't have the energy.  Signs that are more clear would help, but when I suggested to the Operations folks at Metro (I even made a protype sign in Powerpoint as an example), I was met by disinterest.

# April 20, 2007 1:06 PM

Royko said:

Ms. Sit, BTW- Since you seem to ride the tram often, how often do you observe Mr. Wilson or the other METRO Executives and/or BOD's using the over-priced toy train?
# April 20, 2007 9:53 PM

DominicMazoch said:

This works both ways!  I hve seen somebody get on the 56-Air Limited in a chair.  People get up, and move the seat up.  Op comes and is ready to use the "seat belt" strap.  Patron refuses!  If the bus goes into emergency, patron and chair are going to fly, causing some real damage to other patrons and the bus!
# April 22, 2007 6:02 PM

David said:

I searched the Metro Website for instructions on how to use the wheelchair accomodating fold up seats on the light rail, but the only instructions I found were those directed to bicycle riders on how to fold up the seats!  Did I miss the instructions for wheelchair patrons?

Are the fold up seats available at all entrances to a train car or only the front and rear entrances?

David

# April 23, 2007 8:14 AM

wi11ie said:

DominicMazoch,

The deal is, be it chair/scooter,it must be strapped down to ensure the safety of all passengers. The lap belt is optional but is recommended.

An operator that moves the bus with a "loose" chair/scooter should be disciplined...Severely.

As luck would have it my superintendent was behind me when I was replying and agreed.

Now to really PO my fellow operators... If you see a bus with a "loose" chair/scooter get the time,bus number and REPORT it. Reckless behaviour like that does no-one any favors and will eventually allow something horrific to happen.

Yeah we may be some hardheads but the safety of our passengers (one and all) is to be of primary importance!

wi11ie

# April 23, 2007 12:16 PM

MetroBusFan said:

"Ms. Sit, BTW- Since you seem to ride the tram often, how often do you observe Mr. Wilson or the other METRO Executives and/or BOD's using the over-priced toy train?"

Unless those people need to see what's going on while riding the TRAIN (observe us rail riders, if you will), why do they even need to bother being on there?  They can have more important things to do for METRO than just to ride the rails.

# April 23, 2007 12:18 PM

speedywiens said:

Thank you to Wi11ie for his comments.  I wish all drivers were as diligent.  I can speak from experience about the importance of being properly secured--both the chair restraints and the lap belt.  One time the lap belt was not properly secured and I fell out of my wheelchair upon the bus stopping quickly.  The driver was quite apologetic and with the assistance of another passenger lifted me from the floor of the bus back into my chair and then secured the lap belt.  Thank goodness I was not injured.  My advice to all wheelchair users and drivers:  make sure all belts are secured properly!

# April 25, 2007 9:31 AM

BigTex said:

Unfortunately, light rail operators are seperated from their passengers; on buses, the driver is in more direct contact with disruptive riders.

I once witnessed a young man eating a hamburger and dropping bits of food on the floor. When I reminded him that this is the reason that people aren't supposed to eat on the train, he went ballistic, and began cursing at me. "Please do not eat or use foul language on the train," was my reply. He then grabbed his crotch and told me not to (mess) with him, he was a MAN. "How nice for you," I replied. "Please do not eat, swear, or grab your crotch on the train."

He then asked if I wanted to get beaten up. "Are you threatening me?" I asked. "Because if you need to go to jail, it can be arranged." He got off at the next stop.

Regardless, I cannot expect every rider to persist as I did. Do train operators respond to those call buttons near the doors?

# April 25, 2007 10:47 AM

BigTex said:

Royko said:"Ms. Sit, BTW- Since you seem to ride the tram often, how often do you observe Mr. Wilson or the other METRO Executives and/or BOD's using the over-priced toy train?"

People who refer to light rail as a "tram" or a "toy train" can be safely ignored. This childish ploy serves only to discredit the speaker.

How unfortunate that the irrational hatred of light rail has resulted in pointless delays, costing the citizens of Houston both time and money.

# April 25, 2007 10:54 AM

wi11ie said:

speedywiens,

Thank J.P. Urban for my diligence. He was my trainer and was very adamant about chair and scooter procedures. Sadly, when the lap belt is offered, many times it is declined by the patron. Makes me wanna just duke it out with them and put it on anyway. Not allowed, (but I would feel better).

Since my clairvoyance left me in early childhood I can't see the future so I am not able to forsee if it will be an uneventful trip or not. Personally I like the "Better safe than sorry" thought process. But we are dealing with adults that are more than capable of making decisions for themselves. Then the belt gets left off,some knucklehead passes the bus,stopping 30 feet ahead of the bus ot pull into a shopping center and brakes are applied abruptly to avoid the collision. Result? Disaster... Patron will say that belt was not offered,other passengers will say nothing even if they heard every word. 12 hours or less later I am standing tall before the 'MAN" proclaiming innocence to no avail.

Go figure.....

All I ask is help me help you.

wi11ie

# April 25, 2007 11:25 AM

DominicMazoch said:

Maybe if a chair patron refuses the lap belt, the op should call the dispatcher at TranStar to report the situation.  Then there would be some paper trail!

# April 25, 2007 7:23 PM

DominicMazoch said:

Also, the lap belt would offer some restraint to the patron if the chair straps failed.

# April 25, 2007 7:25 PM

wi11ie said:

Sadly the lap restraint without the seat straps would place all the weight of the chair and passenger against the body of the passenger.

200 lb. chair and 150 lb. passenger with 2 inch wide belt holding all in a E-stop..not a pretty picture to imagine..Severe trauma to the passenger I think.

wi11ie

# April 26, 2007 10:49 AM

wi11ie said:

Dom,(may I call you that to save space?)

Calling METRO dispatch is an effort in futility at times. It can result in a 5to10 minute delay.

So it is better to reason with the passenger and convince them that the lap belt is a good thing.

wi11ie

# April 26, 2007 12:14 PM

speedywiens said:

Today I rode the train from the Bell St. station to the medical center and two ladies occupied the handicapped seat.  I tried making eye contact so I could ask them nicely to move, to no avail.  I did see that both were METRO employees!!!!!!!  I did not have the energy to confront them, so I took a deep breath and sat in the middle of the aisle in my wheelchair.

# April 26, 2007 1:38 PM

Mary Sit said:

My first week here at METRO, I ran into Mr. Wilson waiting for the train. Since then, I've run into many vp's taking the  train.

# April 26, 2007 1:53 PM

joannel said:

I have also observed many of METRO's top executives on the train but I can't remember seeing any of them on a bus.  Maybe they should ride at least once a month?

# April 26, 2007 1:57 PM

busguy said:

Actually, joannel, they do ride.  From my experience, I know of at least one that rides the bus daily.  He's pretty high up in the Finance Department.

# April 26, 2007 3:02 PM

DominicMazoch said:

Using "Dom" is ok on any thread on this blog.

# April 29, 2007 8:29 PM

wi11ie said:

@All

I know that some METRO employees ride the Park n' Ride buses cause they get off in the downtown area from my bus every morning.

Seems that it would make great sense to have any employee that lives in an area served by Park n'Ride to be *required* to ride if for no other reason than to show support for the system.

As most employees @1900 are there for an 8-5 thing anyway. Why Not?

I await the bashing .....

wi11ie

# May 3, 2007 11:18 AM

Henry Ramsey said:

Am I missing something? The question I have is why doesn't the operator of the train request that people move when a wheelchair boards?  There *are* cameras inside the trains, IIRC, and there is a PA system is there not?  

Surely the train operator knows when there is a person in a wheelchair since they are most likely on the platform before the train arrives.   The operator goes right by them, and (s)he should be observant enough to see them.

IMO, it should fall to the operator to look at the

camera(s) provided and be able to see if the disabled *patron* is being given his/her *right* to use the proper area that is provided.   If not (s)he should be able to request it via the PA system.

On the bus most times people get the message that if they're in the front they *must* move for a wheelchair patron.  This needs to be the exact same thing on the train.  If they don't know, then all it takes is a simple requst of the driver for someone to give up a seat or "I need those seats" in the case of a wheelchair.  The same thing should go for the train too.

# May 4, 2007 6:45 PM

speedywiens said:

Henry Ramsey:  Your suggestion is a very good one.  I don't know why the train operators are not more responsive.  The only time I've heard them speak is if there is a delay or something like that.  By the way, I suggested something similar 2 yrs. ago, and got no response from Metro.  They could make a pre-recorded message similar to the one they play about paying your fare to ride the train.  It could say something like, "When wheelchairs are present, please vacate and flip up the designated seat to allow access."

# May 10, 2007 11:20 AM

MetroBusFan said:

The smartest thing I seen here all day is this, "They could make a pre-recorded message similar to the one they play about paying your fare to ride the train.  It could say something like, "When wheelchairs are present, please vacate and flip up the designated seat to allow access."  Maybe THAT should be "official," don't you think?

"On the bus most times people get the message that if they're in the front they *must* move for a wheelchair patron.  This needs to be the exact same thing on the train."  True but as you MUST know already, it'll rarely happpen so there may have to be a "heroic" person to make people move so the wheelchair patrons can be in their designated areas.

"If they don't know, then all it takes is a simple requst of the driver for someone to give up a seat or "I need those seats" in the case of a wheelchair.  The same thing should go for the train too."  Ummm---maybe the wheelchair patron should do that---if they're brave enough to do so.

If you're suggesting that the train operator should do what a bus operator is doing by verbally making people move (after they leave their area), then that "rail" operator should think twice about doing that because they should know better.

I don't think he or she should leave that area because that would be the DUMBEST thing to do.  The rail operators should keep their butts in that seat and operate that train so people like me can get from point "A" to point "B."

"The operator goes right by them, and (s)he should be observant enough to see them."  So you're saying the operator goes right by them---and everybody else---at the train station, correct?

"Unfortunately, light rail operators are seperated from their passengers; on buses, the driver is in more direct contact with disruptive riders."  Another smart thing I see on here.  Rail operators and bus operators operate differently; in other words, a rail operator is trained differently from a bus operator whe dealing with situations like this.  Speaking of which (all in all), I think that a pre-recorded message does everybody favors---I hope!

# May 17, 2007 3:00 PM
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